WEBCON BPS for the retail industry – discover the processes most often automated by clients

Business needs of the retail industry

The retail industry is one of the most rapidly growing sectors of the economy, facing a range of challenges related to digitalization and automation of business processes.

A study conducted by McKinsey & Company indicates that 65% of companies in the retail industry have already implemented or plan to implement automation tools in the coming years.

These processes include order management, logistics, customer service, as well as internal operations such as accounting and human resource management. It is predicted that business process automation could bring retail companies savings ranging from 2% to 10% of operational costs.

In the face of growing competition, changing consumer preferences, and advancing digitalization, companies in this sector must constantly adapt to new market realities and respond to emerging business needs, including, among others:

• Increased operational efficiency – retail companies need fast and efficient management of processes such as order handling, inventory management, delivery logistics, and processing returns and complaints.
• Improved customer service – automating customer service-related processes, such as offer personalization, quick response to inquiries, and effective handling of complaints and returns, helps build customer loyalty and maintain high service quality.
• Better data management – digitalization enables companies to collect vast amounts of data on consumer preferences, shopping behaviors, and the effectiveness of marketing campaigns.
• Data security – automating processes related to data protection and implementing proper security procedures in compliance with regulations.

Processes that can be automated using a low-code platform

WEBCON BPS opens up new possibilities in business process automation, enabling companies to implement solutions efficiently. With low programming requirements, teams don’t have to rely solely on IT specialists to adapt systems to changing needs. This is especially important in the retail industry, where market dynamics demand flexibility and quick response. These platforms allow for the automation of many processes, from document management, order handling, to advanced reporting.

• Claim management – automation of registration and classification of claims, handling the queue of requests, and efficiently conducting the evaluation process
• Order management – collecting all order-related data in one place and optimizing the payment deadline monitoring process through automatic notifications

• Goods delivery control – managing the goods delivery process, monitoring the delivery of damaged goods, event registration, cost summarization, and generating the appropriate documents.
• Human resources management – recruitment process, onboarding and offboarding, equipment preparation, and providing necessary access for new employees.
• Promotion management – automating the planning, approval, and implementation of promotions, streamlining their coordination across multiple sales channels, both online and offline.

Automating these processes allows retail companies to increase efficiency, reduce operational costs, and improve customer service quality.

Benefits of implementing the WEBCON BPS platform

Implementing the WEBCON BPS platform brings numerous benefits to retail companies, significantly streamlining their operations and increasing competitiveness. Automating key business processes accelerates task completion and eliminates errors associated with manual data processing. With its intuitive interface and the ability to create applications without complex coding, WEBCON BPS is user-friendly, reducing dependency on IT specialists.

The platform’s flexibility allows for quick process modifications, which is crucial in the dynamic retail industry where market conditions change rapidly. Advanced reporting and data analysis mechanisms enable better monitoring of performance and decision-making based on real-time data.

WEBCON BPS offers full integration with other systems, ensuring seamless data flow between different departments such as sales, logistics, and finance. This gives companies a cohesive view of their operations and allows for more efficient resource management.

The platform also improves internal and external communication by automating document circulation and better managing projects. As a result, companies can bring new products to market faster, serve customers more efficiently, and manage inventory and marketing campaigns more effectively. In the long term, implementing WEBCON BPS leads to increased productivity, reduced operational costs, and better alignment with the needs of modern consumers.

Want to explore the functionalities of WEBCON BPS in practice?

Contact our specialists and schedule a demo.

17 777 61 00  |  biuro@sagitum.pl